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10bet App Review

10bet logoWhen it comes to online betting sites, 10bet are a pretty prominent name. They run extensive advertising campaigns, have been around since 2003 and offer a wide variety of betting markets – all the hallmarks of a solid betting site, right?

Our Rating: 1 out of 5 stars (1 / 5)

Well, no. Unfortunately, I wouldn’t recommend anyone place bets here, and in this 10bet app review I’m going to tell you exactly why.

The site has a very poor record with customer complaints, their bonuses leave a lot to be desired and a quick ‘Google’ search of the company brings up hundreds of posts and websites talking about how the site is a “scam.” While that may not be the case, they definitely have some pretty major faults – and I’d advised any of my readers to strongly consider playing somewhere else.

Alternatives to 10bet

You won’t have to look too far to find a better betting site than 10bet. But here are a couple of the absolute best in 2020.

Welcome Bonus
Rating
Play

bet365

Up to £100 in Bet Credits

4.8 out of 5 stars
(4.8 / 5)
bet365 Review

Open Account Offer. Up to £100 in Bet Credits for new customers at bet365. Min deposit £5. Bet Credits available for use upon settlement of bets to value of qualifying deposit. Min odds, bet and payment method exclusions apply. Returns exclude Bet Credits stake. Time limits and T&Cs apply.

Betfair

Up to £100 in Free Bets

4.1 out of 5 stars
(4.1 / 5)
Betfair Review

New customer offer. Place 5 x £10 or more bets to receive £20 in free bets. Repeat up to 5 times to receive maximum £100 bonus. Min odds 1/2 (1.5). Exchange bets excluded. Payment restrictions apply. T&Cs apply.

Overview & Key Features

One of the most disappointing aspects of 10bet, in my opinion, is the poor welcome bonus offered to new players. In today’s cut-throat and fast-paced online betting industry it’s vital operators are ‘tempting’ new players into joining.

Unfortunately, this just isn’t the case at 10bet – and their welcome bonus offers little to no value. The terms and conditions attached are harsh, and many a player has found themselves unable to make a withdrawal for “breaking a term” – despite there being no reference of it in the terms and conditions.

10bet’s website is also pretty dated. Their software hasn’t received an update in years – it looks – and loading times aren’t great either. This I do find strange – given that the site has a large number of players. Still, I think it’s just another good indication of how 10bet don’t really care for their players – they just want to make as much money as possible.

Website / App Design & Ease Of Use

I mentioned earlier in this review that 10bet’s website is quite old fashioned and hard to use. Unfortunately, their mobile betting apps are largely the same – although I think even calling them apps is a bit of a stretch. Available to bettors on iOS and Android devices, their mobile betting app is essentially a slightly “optimized” version of their regular website – bundled into a downloadable app.

I found it to be pretty slow – and the main navigation menu was clunky at times. What’s worse, while using the app I experienced frequent lagging and freezing which is a BIG no-no when betting on sports – especially if you’re looking to bet on live/in-play markets that require up-to-date and responsive market odds.

If you don’t own an iOS or Android device (or simply don’t want to download 10bet’s mobile app) then you also have the option of placing bets through their “mobile-optimized” website. Again, this isn’t anything particularly impressive. I also found it to be quite slow, with navigation around the site a lot harder than it needs to be, in my opinion.

Software

As far as I can tell, 10bet’s website is built using proprietary software. This means they don’t use a white-label solution like many of the larger bookmakers do. (For example, some big-name brands like William Hill and Betfair use software developed by Playtech – one of the world’s largest and most reputable betting software companies.)

I think it’s pretty clear that 10bet have developed their own software – while it does do its job, frequent lag/glitches make the overall experience pretty unpleasant, and for those using a slower internet connection – well, you may find it impossible to navigate around the site in a timely manner.

Choice of Betting Markets

Another area in which 10bet don’t do too badly is their choice of betting markets. In total, I found more than 60 different betting markets available at 10bet. To be fair, this is more than the vast majority of their competitors – so it’s not hard to see why the site does have so many players despite its obvious flaws.

They offer a decent range of football markets, covering everything from the English Premier League to the Spanish La Liga. They also offer a large number of live football betting markets, although as I mentioned earlier – don’t get too excited, as the website’s slow loading times mean it’s pretty hard to place bets when you want to.

Other than football, you’ll find everything from tennis, baseball and badminton to water sports, MMA and, more recently, eSports. However, I need to make this clear: don’t let a decent selection of markets tempt you into joining this bookie. There are much better options available, and you’ll find recommendations of top online bookmakers right here at Mobile Betting Site.

Banking – Deposit/Withdrawal Options

Deposits & WithdrawalsAt first, I thought 10bet actually did pretty well when it came to banking options. They allow players to use Bank Wire, MasterCard, VISA, paysafecard, VISA Electron, Neteller, UKash, Skrill, WebMoney and ecoPayz.

Unfortunately that initial excitement disappeared quickly when I learned that many players struggle to receive their withdrawals – with cashouts often taking a week or more.

Of course, this isn’t always the case, but so many bettors are saying the same thing, it’s hard not to be put off by it. If fast, stress-free withdrawals are important to you then here’s yet another reason why I’d strongly recommend you stay away from betting at 10bet.

Safety and Security

securityOne of the areas where 10bet do seem to be doing a better job is their security. The bookie has up-to-date SSL encryption running on their website, meaning – at least – your personal/sensitive information should be secure when you bet with them.

They also hold a number of different online gambling licenses. An online gambling license is a legal requirement for an operator to offer real-money gambling services to punters, and with licenses from the UKGC and the MGA it’s clear they do at least some things right.

Customer Service/Support

support10bet offer three ways for you to get in touch with the customer support team. The easiest way is – by far – live chat, as this connects you with an operator in a couple of seconds. To be fair to 10bet, I couldn’t really fault their live chat facility – it works as expected and ensures you can get help and support should you need it.

However, you should be aware that the customer support team is generally pretty unhelpful. Any major problems you’re experiencing will need to be “escalated” and you could end up waiting days – or even weeks – to receive a response for the management team.

I was also pretty shocked to find the bookmaker’s phone number is a chargeable number. This means that if you make a call that’s classified as “long distance” you’ll end up getting charged for it. With virtually all bookies offering toll-free phone numbers today, I find this to be really poor from the bookie – so I’d always recommend using live chat or sending an email if you want to get in touch.

Currencies

A plus point for a change! 10bet does offer a decent selection of currencies which should be enough to keep most players content. You can deposit and bet using EUR, GBP, USD, CAD, BRL, MYR and VND at the time of writing.

Allowed Countries

10bet also has quite a few country restrictions. You will be unable to play if you’re from Afghanistan, Angola, Australia, Belgium, Bulgaria, China, Curacao, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hong Kong, Iran, Iraq, Israel, Italy, Laos, Latvia, Macau, Poland, Portugal, Puerto Rico, Russia, Singapore, Slovakia, South Africa, Spain, Syria, Taiwan, Turkey, United States and the US Virgin Islands.

You could argue that residents of those countries are the lucky ones as there is no chance of them being exposed to this terrible site.

Let’s lighten the mood by taking a look at some of our other sports betting app reviews. Check out the high rated apps and find yourself somewhere better to bet instead.

Alex Smith
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